This page covers two routes: reaching our editorial team about the information on this site, and getting help with your Posido account. Each handles different questions, so we've set out below what to send where and what to expect.
Reach our editorial team
For questions about the content on posido-casino.com.es – anything on these pages about Posido, corrections, or general enquiries about what we publish – email [email protected]. We aim to reply within 48 hours on weekdays.
We maintain this site independently as an information resource. We cannot access player accounts, process transactions, or handle disputes about gameplay, bonuses, or withdrawals. Those go to the account support channels below.
Help with your Posido account
For anything account-related – registration, deposits, withdrawals, bonuses, verification, or technical problems using the platform – contact Posido's own support team directly. They have access to your account and can act on requests we cannot.
Posido offers live chat and email support. Live chat typically gets the fastest response for urgent issues; email works better when you need to attach documents or explain something in detail.
What to have ready
Before writing in, gather the details that let support give you a useful first reply rather than asking for clarification:
- The email address registered on your account
- The approximate date and time the issue occurred
- Any reference number, transaction ID, or on-screen message you saw
- For payment queries: the amount, the method used, and whether the funds left your bank or e-wallet
- Screenshots showing the problem, if applicable
The more context you provide up front, the quicker the team can investigate and respond with something actionable.
What happens next
Posido's support team will confirm receipt of your message and open a ticket if the issue needs investigation. Response times vary by channel and the complexity of the query – live chat is near-immediate for straightforward questions, while email may take several hours during peak times or up to a business day for account reviews.
If your first reply doesn't resolve the issue, include the ticket reference in your follow-up. That keeps the thread together and prevents you from being asked to repeat information.
Raising a complaint
If you've contacted support and feel the response was inadequate, or if a dispute remains unresolved, you can escalate through Posido's formal complaints process. Request details of their complaints procedure from the support team; licensed operators are required to maintain one.
For disputes that cannot be settled directly, Alternative Dispute Resolution (ADR) services exist as a next step. The platform's terms should name the ADR entity they work with. As a last resort, complaints about licensed operators can be directed to the regulator named on their licensing page.
Responsible gambling support
Gambling is entertainment, not a way to make money. If it ever stops feeling that way, free and confidential help is available in the UK:
- GamCare – gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
- BeGambleAware – begambleaware.org
- GamStop – gamstop.co.uk (free national self-exclusion)
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.
Last updated: